Privacy & Cookie Notice

Last Updated: 18 March 2026

Indie Technology Limited ("Kantr", "we", "us", "our") is committed to protecting your privacy and handling personal data transparently.

This Privacy & Cookie Notice explains how we collect, use, and process personal data when you:

  • Visit our website (www.kantrsoftware.com)
  • Use our platform (app.kantrsoftware.com)
  • Interact with a Kantr-powered chatbot on a customer's website

1. Who We Are

Indie Technology Limited is the data controller for personal data collected through our website and platform. We are registered in England and Wales (Company No. 16847285). Our registered office address is 15 Bridge Road, Wellington, Telford, England, TF1 1EB.

If you have any questions about this notice or how we handle your data, you can contact us at: alex@kantrsoftware.com

2. Data We Collect

2.1 Information You Provide

We may collect personal data you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Business information
  • Account login details

2.2 Automatically Collected Data

We may collect limited technical data necessary to operate the service, including:

  • IP address
  • Browser type
  • Device information
  • Session data

We do not use this data for advertising or cross-site tracking.

3. How We Use Your Data

We use personal data to:

  • Provide and operate the Kantr platform
  • Deliver chatbot functionality
  • Capture and deliver leads to businesses
  • Process subscriptions and payments
  • Send notifications (e.g. new leads)
  • Provide customer support
  • Maintain security and prevent abuse

We do not sell personal data.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract – to provide our services to users and customers
  • Legitimate interests – to operate, improve, and secure the platform
  • Legal obligations – where required by law

5. Kantr Chatbot on Customer Websites

When you interact with a Kantr chatbot on a third-party website:

  • The website owner (our customer) is the data controller
  • Kantr acts as a data processor on their behalf
  • The chatbot may collect: contact details (e.g. name, email, phone number) and information you provide in messages

This information is shared with the business so they can respond to your enquiry.

Kantr does not use this data for advertising, profiling, or independent marketing purposes.

For details on how your data is used by the business, you should refer to that website's privacy policy.

6. Cookies and Similar Technologies

6.1 Use on Our Website and Platform

We use cookies and similar technologies only where they are strictly necessary for the operation of the Kantr website and platform.

These technologies are used to:

  • Maintain secure user sessions
  • Enable core functionality
  • Process payments
  • Ensure performance, reliability, and security

We do not use cookies or similar technologies for:

  • Advertising
  • Cross-site tracking
  • Analytics or behavioural profiling

6.2 Kantr Chatbot on Customer Websites

When the Kantr chatbot is installed on a website, it may use cookies or similar technologies that are strictly necessary for the operation of the chat service.

These technologies may be used to:

  • Maintain a chat session
  • Store conversation state during an interaction
  • Prevent spam or abuse
  • Ensure messages are delivered correctly

Kantr does not use the chatbot for:

  • Advertising
  • Cross-site tracking
  • Analytics or behavioural profiling

6.3 Responsibility of Website Owners

Where the Kantr chatbot is deployed on a third-party website, the website owner is responsible for:

  • Informing visitors about the use of the chatbot
  • Ensuring their privacy policy reflects their use of Kantr
  • Obtaining consent where required under applicable law

6.4 What This Means for Users

Because Kantr only uses cookies and similar technologies that are strictly necessary for the operation of the service, these technologies may not require user consent under applicable laws.

However, users should still be informed about their use, as described in this notice.

7. Data Sharing

We may share personal data with trusted third-party service providers, including:

  • Payment processors (e.g. Stripe)
  • Hosting and infrastructure providers
  • Email and notification services

These providers process data on our behalf and are subject to appropriate contractual safeguards.

8. Data Retention

We retain personal data only as long as necessary to:

  • Provide the service
  • Comply with legal obligations
  • Resolve disputes

Customers control the retention of leads collected through their chatbot.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Data portability (where applicable)

To exercise your rights, contact: alex@kantrsoftware.com

10. Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Secure storage
  • Access controls
  • Encryption where appropriate

11. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses.

12. Changes to This Notice

We may update this Privacy & Cookie Notice from time to time. Updates will be posted on this page.

13. Children's Data

Kantr is not intended for use by individuals under the age of 18, and we do not knowingly collect personal data from children.

If we become aware that personal data has been collected from a person under the age of 18 without appropriate consent, we will take steps to delete that information.

If you believe that a child has provided personal data through the Kantr platform or chatbot, please contact us at alex@kantrsoftware.com.